Ordering Details, Terms & Conditions

How to order

Stock availability:

  • Please E-mail for availability prior to ordering or sending money.
  • I have a full time "proper job" so cannot always answer calls about availability
  • Please do not text me with requests or orders. Only brief conversations will be held.
  • Email me if you want stock requests or orders.
  • Payment:

  • We accept payment by Cheque, Postal order or Cash sent to the address below Please make these payable to Martin Goss. If sending cash it is advisable to send it by registered post as we cannot accept responsibility for cash lost in the post.
  • We accept payment by Paypal. Send payments in £ Sterling to the email address below as a "Friends and Family" payment otherwise add 4% to cover charges.
  • We accept payment by Bank transfers, details sent on confirmation of order.
  • We cannot accept Credit card payments.
  • Delivery:

  • All UK orders are sent via Royal Mail Special Delivery (to arrive next day before 1pm) This is charged from £8.00 (depending upon weight and size)
  • Orders to Europe are sent via Recorded Air Mail. This is charged from £10.00 (depending upon weight and size). Delivery times vary from 2-5 days
  • Rest of World from £12
  • Orders are usually dispatched on a Monday or Thursday unless by prior agreement.
  • Due to work and other commitments we cannot dispatch orders straight away. Generally we need at least 1 days notice before posting.
  • Orders to outside the UK:

  • We can export to Europe and the rest of the world, but importing livestock is at your own risk.
  • Unfortunately we cannot guarantee live arrival outside the UK.
  • Proof of posting and a Royal Mail tracking number can be supplied after posting.
  • Once the order has been dispatched we can no longer be held responsible due to the vagaries of the international postal services and customs.
  • It is your responsibility to ensure the legality of importing the animals into your country.
  • Terms of sale:

  • Once payment is received orders are usually processed within 5 working days but we will notify you if there is a delay.
  • Live arrival is guaranteed on livestock sent within the UK using Royal Mail Next Day Delivery unless otherwise stated. 1st class post can be used at your request but we will not accept responsibility for deaths or delays.
  • In the unfortunate event of stock arriving dead (DOA), or mistakes in your order, please notify us immediately (within 24hrs of receipt)
  • We require either photographic proof or return of the dead specimen befor issueing a refund or replacement at our discretion
  • Please inform us immediately if stock appears unwell. We will not cover deaths after 24 hours unless we have been informed that stock is unwell as we cannot guarantee that they have been kept correctly.
  • Replacements or refunds are at our discretion.
  • We do not cover costs of posting replacements.
  • Livestock subject to availability and price alteration.
  • Scientific names are, to the best of our knowledge, correct. We accept no liability for species found to be incorrectly identified.
  • Deaths will generally be covered by a refund.
  • Please Note: All spiders, scorpions and some other Invertebrates are venomous, toxic or poisonous to a degree, but we do not sell any species which require a Dangerous Wild Animal License in the UK. You are advised not to handle them unless you have some experience, and always wash your hands afterwards. You are buying these creatures at your own risk. We cannot be held responsible for any injury or fatality caused by any of the insects/invertebrates.

  • It is recommended that before buying any living animal you know how to look after them. Please read one of the many books available or check on the web for care info.
  • Martin Goss
    51 Spring Gardens,
    Elm Park, Hornchurch,
    Essex. RM12 5BG